We currently ship to most countries and regions worldwide. However, due to customs restrictions or logistical constraints, we may be unable to deliver to certain locations. You can check if your destination is serviceable during the checkout process.
2. Order Processing Time
Orders placed before 12:00 PM (UTC+8) will be processed and shipped within 1 business day.
Orders placed after 12:00 PM (UTC+8) will be processed the next business day.
Processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances. We will notify you promptly if there are any delays.
3. Shipping Methods and Delivery Times
We offer three shipping methods to meet different needs:
Standard Shipping: This is our economical shipping option with an estimated delivery time of 7-15 business days. Tracking information is provided for all standard shipments, allowing you to monitor your package’s progress.
Express Shipping: For faster delivery, our express service typically arrives within 3-7 business days. Like standard shipping, express shipments include full tracking capabilities.
Priority Shipping: Our fastest shipping option, priority service generally delivers within 2-5 business days. Tracking is available to keep you updated on your package’s location until delivery.
Note: Delivery times are estimates and may be affected by customs clearance procedures, local postal services, and unforeseen circumstances such as natural disasters or public health emergencies.
4. Shipping Costs
Shipping costs are calculated based on the destination, package weight, and selected shipping method. You can view the exact shipping cost for your order during the checkout process before completing your purchase.
Standard Shipping: Starting from $9.99
Express Shipping: Starting from $29.99
Priority Shipping: Starting from $49.99
We offer free standard shipping on orders over $150 (after discounts and before taxes).
5. Customs and Duties
International shipments may be subject to import taxes, duties, and customs fees, which are the responsibility of the recipient.
These charges vary by country and are determined by local customs authorities. We recommend checking with your local customs office for specific information before placing your order.
We do not have control over these charges and cannot predict their amount.
6. Order Tracking
Once your order has been shipped, we will send you a confirmation email with a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.
7. Shipping Restrictions
Certain products may be restricted or prohibited for import into specific countries due to local regulations.
We reserve the right to cancel any order that violates these restrictions and will provide a full refund in such cases.
8. Undelivered Packages
If a package is returned to us as undeliverable (due to incorrect address, recipient unavailability, etc.), we will contact you to arrange for reshipment. Additional shipping charges may apply.
If we do not receive a response within 30 days, we will issue a refund for the product(s) minus the original shipping cost.
